{"id":10,"date":"2014-10-22T16:18:03","date_gmt":"2014-10-22T20:18:03","guid":{"rendered":"https:\/\/wordpress-371295-2366724.cloudwaysapps.com\/?page_id=10"},"modified":"2022-08-12T12:02:21","modified_gmt":"2022-08-12T16:02:21","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/cenero.com\/managed-services\/","title":{"rendered":"MANAGED SERVICES"},"content":{"rendered":"\n<h1>\n\t\tManaged Services\n\t<\/h1>\n\t\t\t<a href=\"\/contact-us\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tSpeak with an expert\n\t\t\t\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/CC-icon-line.svg\" alt=\"CC-icon-line\" itemprop=\"image\" title=\"CC-icon-line\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<a href=\"\/managed-services\/proactive-services\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-proactive-2.png\" alt=\"1-proactive-2\" itemprop=\"image\" title=\"1-proactive-2\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"\/managed-services\/uc-proactive-services\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-UC-Proactive.png\" alt=\"2-UC-Proactive\" itemprop=\"image\" title=\"2-UC-Proactive\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"\/managed-services\/reactive-services\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-Reactive.png\" alt=\"3-Reactive\" itemprop=\"image\" title=\"3-Reactive\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"\/managed-services\/analytics-portal\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/4-Analytics.png\" alt=\"4-Analytics\" itemprop=\"image\" title=\"4-Analytics\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"\/managed-services\/staffing\/\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/5-Staffing.png\" alt=\"5-Staffing\" itemprop=\"image\" title=\"5-Staffing\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<\/a>\n\t<h2>Constant Connect is a suite of managed services that assures technology readiness for all collaboration spaces.<\/h2>\n\t<p>\u00a0The suite includes:<\/p>\n<ul>\n<li><a href=\"#proactive-services\"><strong>Proactive Managed Services<\/strong><\/a> identify and solve issues before meetings even start<\/li>\n<li><a href=\"#managed-services\"><strong>UC Proactive Managed Services<\/strong><\/a> monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional<\/li>\n<li><a href=\"#reactive-services\"><strong>Reactive Managed Services <\/strong><\/a>provide immediate assistance for all tech issues<\/li>\n<li>An <a href=\"#analytics\"><strong>Analytics Dashboard <\/strong><\/a>provides detailed data for more informed business planning<\/li>\n<li><a href=\"#av-staffing\"><strong>AV Staffing Services<\/strong><\/a> provide on-site support of complex AV technology<\/li>\n<\/ul>\n\t<h2>Cenero provides ongoing service and support to keep AV technology up and running<\/h2>\n\t<h3>no more meeting delays or user frustration\u00a0 &#8211;\u00a0 everything works well, every time\u00a0<\/h3>\n\t<h2>Proactive Managed Services<\/h2>\n\t<p>Remotely monitors, tests, and fixes issues for optimal system availability.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-nightly.svg\" alt=\"1-nightly\" title=\"1-nightly\" itemprop=\"image\"\/>\n\t\t\t<h3>NIGHTLY REMOTE ROOM TESTING<\/h3>\t\t\t\n\t\t\t\t<p>Closed-loop testing of every component of an AV system, exercising all elements to confirm functionality and proactively prevent issues<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/4-remote-meeting.svg\" alt=\"4-remote-meeting\" title=\"4-remote-meeting\" itemprop=\"image\"\/>\n\t\t\t<h3>REMOTE MEETING MANAGEMENT<\/h3>\t\t\t\n\t\t\t\t<p>On-demand live technical support of meetings including launching and monitoring calls, fixing technical issues, and pre-meeting testing and set up of AV technology<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-real-time.svg\" alt=\"2-real-time\" title=\"2-real-time\" itemprop=\"image\"\/>\n\t\t\t<h3>REAL-TIME DIAGNOSIS &#038; REPAIR<\/h3>\t\t\t\n\t\t\t\t<p>Diagnosis and repair of all problems in real time to keep all systems operating at peak level<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/5-remote-systems.svg\" alt=\"5-remote-systems\" title=\"5-remote-systems\" itemprop=\"image\"\/>\n\t\t\t<h3>REMOTE SYSTEMS RE-COMMISSIONING<\/h3>\t\t\t\n\t\t\t\t<p>Remote testing and re-commissioning of the AV system on a periodic basis<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-System-network.svg\" alt=\"3-System-network\" title=\"3-System-network\" itemprop=\"image\"\/>\n\t\t\t<h3>SYSTEM &#038; NETWORK MONITORING<\/h3>\t\t\t\n\t\t\t\t<p>Real-time facility-wide monitoring of all AV systems and networks<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/6-system-certification-1.svg\" alt=\"6-system-certification\" title=\"6-system-certification\" itemprop=\"image\"\/>\n\t\t\t<h3>SYSTEM CERTIFICATION<\/h3>\t\t\t\n\t\t\t\t<p>Certification or re-certification of the functionality of all audio visual systems<\/p>\n\t\t\t<a href=\"\/managed-services\/proactive-services\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t<h2>UC Proactive Managed Services<\/h2>\n\t<p>Remotely monitors virtual applications like Teams and Zoom, and USB peripherals to prevent meeting issues and delays.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-PC-monitoring.svg\" alt=\"1-PC-monitoring\" title=\"1-PC-monitoring\" itemprop=\"image\"\/>\n\t\t\t<h3>PC MONITORING<\/h3>\t\t\t\n\t\t\t\t<p>Continuous monitoring of systems using a custom-built Windows software service that communicates with Cenero&#8217;s managed services solution, Constant Connect<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-application.svg\" alt=\"3-application\" title=\"3-application\" itemprop=\"image\"\/>\n\t\t\t<h3>APPLICATION MONITORING<\/h3>\t\t\t\n\t\t\t\t<p>Ongoing monitoring of the running and registration status of any application<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-peripheral.svg\" alt=\"2-peripheral\" title=\"2-peripheral\" itemprop=\"image\"\/>\n\t\t\t<h3>PERIPHERAL MONITORING<\/h3>\t\t\t\n\t\t\t\t<p>Real-time monitoring of all AV systems, displays, and USB peripherals including cameras, microphones, and speakers and their content input for immediate alert of issues or failures<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/5-remote-systems.svg\" alt=\"5-remote-systems\" title=\"5-remote-systems\" itemprop=\"image\"\/>\n\t\t\t<h3>REMOTE ASSISTANCE<\/h3>\t\t\t\n\t\t\t\t<p>Remote connection and viewing of the system for immediate assistance and resolution<\/p>\n\t\t\t<a href=\"\/managed-services\/uc-proactive-services\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t<h2>Reactive Managed Services<\/h2>\n\t<p>Provides access to a 24-hour, US-based Support Desk staffed with tier three engineers available to resolve issues right away.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-24hour.svg\" alt=\"1-24hour\" title=\"1-24hour\" itemprop=\"image\"\/>\n\t\t\t<h3>24-HOUR US-BASED LIVE SUPPORT<\/h3>\t\t\t\n\t\t\t\t<p>Tier three service engineers are available immediately at the touch of a button via phone or video to help with any issues and get everything back on track right away<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/4-manufacturer.svg\" alt=\"4-manufacturer\" title=\"4-manufacturer\" itemprop=\"image\"\/>\n\t\t\t<h3>MANUFACTURER WARRANTY SUPPORT<\/h3>\t\t\t\n\t\t\t\t<p>Assistance with all manufacturer warranties to help obtain the most value from all collaboration technology<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-onsite.svg\" alt=\"2-onsite\" title=\"2-onsite\" itemprop=\"image\"\/>\n\t\t\t<h3>ON-SITE TECH SUPPORT<\/h3>\t\t\t\n\t\t\t\t<p>Service technicians will be sent to help on site with any issue that cannot be fixed remotely, to quickly resolve high-priority service issues<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/5-firmware.svg\" alt=\"5-firmware\" title=\"5-firmware\" itemprop=\"image\"\/>\n\t\t\t<h3>FIRMWARE AND SOFTWARE UPGRADES<\/h3>\t\t\t\n\t\t\t\t<p>All equipment is upgraded to the latest major revision to keep technology up to date and avoid issues of incompatibility, ongoing troubleshooting, and potential security hazards<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-service-ticket.svg\" alt=\"3-service-ticket\" title=\"3-service-ticket\" itemprop=\"image\"\/>\n\t\t\t<h3>SERVICE TICKET TRACKING<\/h3>\t\t\t\n\t\t\t\t<p>Dedicated reports of all service calls to help better inform future purchasing decisions<\/p>\n\t\t\t<a href=\"\/managed-services\/reactive-services\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t<h2>Analytics Dashboard<\/h2>\n\t<p>Contains detailed data on room usage, system performance, and common issues to provide insights on collaboration trends.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-room.svg\" alt=\"1-room\" title=\"1-room\" itemprop=\"image\"\/>\n\t\t\t<h3>ROOM USAGE AND ANALYSIS<\/h3>\t\t\t\n\t\t\t\t<p>Detailed reports on room usage and function \u0003to get the most value from your technology investment<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-service-call.svg\" alt=\"3-service-call\" title=\"3-service-call\" itemprop=\"image\"\/>\n\t\t\t<h3>SERVICE CALL MONITORING<\/h3>\t\t\t\n\t\t\t\t<p>Online submittal, monitoring, and tracking of service calls to manage issues and inform future infrastructure decisions<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-system-performance.svg\" alt=\"2-system-performance\" title=\"2-system-performance\" itemprop=\"image\"\/>\n\t\t\t<h3>SYSTEM PERFORMANCE REPORTS<\/h3>\t\t\t\n\t\t\t\t<p>Nightly test results for every device in every room to prevent problems ahead of time<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/4-inventory-tracking-1.svg\" alt=\"4-inventory-tracking\" title=\"4-inventory-tracking\" itemprop=\"image\"\/>\n\t\t\t<h3>INVENTORY TRACKING<\/h3>\t\t\t\n\t\t\t\t<p>Tracking of all AV equipment for improved cost of ownership<\/p>\n\t\t\t<a href=\"\/managed-services\/analytics-portal\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t<h2>AV Staffing Services<\/h2>\n\t<p>Manages all aspects of hiring and training technical experts for on-site support of AV solutions.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/1-industry-knowledge-2.svg\" alt=\"1-industry-knowledge\" title=\"1-industry-knowledge\" itemprop=\"image\"\/>\n\t\t\t<h3>INDUSTRY KNOWLEDGE<\/h3>\t\t\t\n\t\t\t\t<p>On-site staff with detailed knowledge on all types of AV and conferencing technologies, including latest AV certifications<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/3-managed-personnel-2.svg\" alt=\"3-managed-personnel\" title=\"3-managed-personnel\" itemprop=\"image\"\/>\n\t\t\t<h3>MANAGED PERSONNEL<\/h3>\t\t\t\n\t\t\t\t<p>Cenero manages all aspects of the recruiting, hiring, training, and managing of qualified personnel to provide dedicated support of all AV technology<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/2-targeted-expertise-2.svg\" alt=\"2-targeted-expertise\" title=\"2-targeted-expertise\" itemprop=\"image\"\/>\n\t\t\t<h3>TARGETED EXPERTISE<\/h3>\t\t\t\n\t\t\t\t<p>AV specialists dedicated to supporting all collaboration technology, freeing up the in-house IT team to focus on key company initiatives<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/4-global-team-2.svg\" alt=\"4-global-team\" title=\"4-global-team\" itemprop=\"image\"\/>\n\t\t\t<h3>GLOBAL TEAM<\/h3>\t\t\t\n\t\t\t\t<p>AV technicians are an extension of Cenero and are backed by a global knowledge base, corporate training program, and the expertise of multiple teams to ensure ongoing \u0003superior support<\/p>\n\t\t\t<a href=\"\/managed-services\/staffing\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\t\tLearn More\n\t\t\t\t\t<\/a>\n\t<h2>Constant Connect can help maintain ongoing reliability and functionality for all collaboration technology across your entire enterprise.<\/h2>\n<h2>\n\t\tGetting Started is Easy.\n\t<\/h2>\n\t<ul>\n\t\t<li>\t\t\n\t\t1<p>Fill out the form and tell us about your collaboration needs.<\/p><\/li><li>\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/NumberCircle-2-Outline.svg\" alt=\"NumberCircle-2-Outline\" title=\"NumberCircle-2-Outline\" itemprop=\"image\"\/>\n\t\t<p>An AV expert will reach out to discuss your specific business goals, objectives, and timelines.<\/p><\/li><li>\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/cenero.com\/wp-content\/uploads\/2022\/03\/NumberCircle-3-Outline.svg\" alt=\"NumberCircle-3-Outline\" title=\"NumberCircle-3-Outline\" itemprop=\"image\"\/>\n\t\t<p>Our preliminary scope of work will include design recommendations and tailored service, support and training programs.<\/p><\/li>\t<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>Managed Services Speak with an expert Constant Connect is a suite of managed services that assures technology readiness for all collaboration spaces. \u00a0The suite includes: Proactive Managed Services identify and solve issues before meetings even start UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional Reactive&hellip;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":3000,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.8 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managed Services - The Cenero Advantage<\/title>\n<meta name=\"description\" content=\"Constant Connect is a suite of managed services that assures room readiness for high profile meeting rooms; no more frustration!\" \/>\n<meta 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